policy

Policies

Deposits, Payments, Order Changes & Cancellations 

Payment in full is due by the due date on your invoice. If you fail to pay by that date your order will be cancelled. (We will send one warning email first)

Changes to your order can be made up to two weeks before the date the order is for, before payment has been received.

If you need to cancel your order:

If you cancel your order with two weeks or more notice, you will be refunded in full.

You will not be refunded if you provide less than two weeks notice of cancellation.

Pick-Ups

Once an order leaves the shop, it is deemed “accepted” and Milk & Cookies Bakeshop is no longer responsible for it. We do our best to package your orders and secure decorations in a way that makes them easy to transport safely.

It is important that you pick up your order on the date agreed upon as we have limited space in our kitchen for storage. If you are late or forget to pick up your order you may be charged a late fee.

Tastings & Consultations

Tastings/consultations are available only for weddings at this time. They are $40 and this includes up to three cake (or other treat) flavors for you and a guest to try. These usually last 30-60 minutes in which time we will discuss the details of what you’re looking for in terms of design, budget, etc. The $40 is put towards your order should you choose to book.